SP App - Fixed Charging (1) Download SP App from IOS Store / Android Store (2) Login to your SP App with your registered email (3) You will see your credits assigned to you. The fresh set of credits will be assigned to you every month. P.UP App - Mobile Charging (1) Download P.UP App from IOS Store / Android Store (2) Login to your P.UP App with your registered mobile phone number (3) You will see your pacakge assigned to you. The fresh package will be assigned to you every month.

Your Hybrid Packages will be activated with 3 working days. You will receive an email from us once the package is activated. In the meantime, please feel free to WhatsApp us at +6593802048 should you have any enquiries.

All credits and freebies will automatically be presented within the respective Apps when you log-in.

ln order to prolong battery life, some EVs are designed to automatically stop or slow down DC charging after their batteries have reached a certain state of charge threshold (e.g. around 85-95% charge). This threshold is not imposed by the SP charging station. Certain vehicles allow the user to change this threshold via the vehicle settings. For more details, please consult your EV manufacturer.

Your credit card will only be charged for incidences such as extra parking fees, or if you order additional services that are outside your complimentary package

You have 2 complimentary bookings per month

Yes, you can add multiple cars. However, packages are not transferable between vehicles

Cancelations of up to 1 hour before booking time

Yes, you can add as many people as you want but each package is tied to 1 vehicle

Currently 7.30am to 11pm (depending on slots available). 7 days a week excluding public holidays). Anywhere in Singapore as long as the car is parked legally

How long does it take?

We charge up to 80%

When battery is at around 30%

The first $2 are covered by P.UP. Additional charges will be billed to you

Please move your EV within 30 minutes from the end of your charging session, after which idle fees will apply. For the latest information regarding idle fees, please visit https://www.spmobility.sg/news/idle-fees-updates.

There may be several reasons why a charging session does not start. Follow these steps to rectify the most common issues: 1. Mobile connection and app related. Check that your phone has an active data connection and the SP Utilities app on your phone is the latest version. To refresh your mobile connection, you can try to restart your phone. 2. Charging cable's physical connection issues.The charging cable may not have been properly and fully inserted into the EV. Before attempting to start a new charging session, please unplug the charging cable and check that there are no obstructions that may cause a faulty connection before plugging the charging cable back in. Alternatively, you may try another charging station. 3. Charging station issues. If the charging station screen displays that it is out of order, please try another charging station. You can also report a faulty charging station here. 4. QR code issues and serial number issues. Please check that you scanned the right QR code and that it has not been tampered with. If the QR code is not working, you may attempt to manually enter the serial number. You can also report a faulty or damaged QR code here. 5. You have not settled your outstanding payments. Your EV account may be suspended due to an outstanding payment from a previous charging session. You can contact us at 6916 7799.

Once your car is safely parked at a designated EV charging lot, please check that your phone has an active data connection and the SP Utilities app on your phone is the latest version. Follow these steps to start your charging session: 1. On the app, navigate to the EV charging page. You can do so by tapping on Explore, and then the EV icon. 2. Connect the charging arm to your EV and then scan the QR code found on the charging station. Check that your EV's charging socket and the charging arm is free from obstructions before inserting the cable fully and properly into your EV. ln the unlikely scenario that the QR scanning does not work, you may also start charging by manually entering the charging station serial number located on the charging station. 3. Select your preferred payment method. Add your credit card information or select a card that has been added to the app. 4. Press start charging on your app. Your charging session should start within 15 to 20 seconds for AC charging and within 30 to 45 seconds for DC charging. 5. End the charging session via "Slide to Stop Charging" on the app, and then remove the charging arm from your EV. Check your EV's instruction manual on how you can safely remove the charging arm. 6. Receive your bill automatically. Your selected payment method will be automatically charged. You will also receive an onscreen receipt with a detailed breakdown of the session. During charging, remember to lock your EV to ensure that the charging arm remains secure throughout the session.

Download the SP App on your compatible phone and follow these steps: 1. Tap on the “Explore” icon 2. Access the EV Charging page by tapping on the "EV Charging" icon

ln order to prolong battery life, some EVs are designed to automatically stop or slow down DC charging after their batteries have reached a certain state of charge threshold (e.g. around 85-95% charge). This threshold is not imposed by the SP charging station. Certain vehicles allow the user to change this threshold via the vehicle settings. For more details, please consult your EV manufacturer.

For emergency incidents, please dial 995 to report the incident, and also inform the premise owners. You may subsequently report the incident by contacting us at emobility@spgroup.com.sg or call us at 6916 7799.

Usually, we will be with you within 90 minutes

Yes, normal rate will apply. You can also sign up for a P.UP rescue membership

When your EV is incapacitated anywhere in Singapore main island and Sentosa

Up to 2 free rescues per year

Our emergency call centre is available 24/7. You can access it via our P.UP app.